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Owners Brochure

Welcome to Scilly Escapes!

Firstly, thank you for considering us to let your holiday home. Our personal service provides everything from cleaning to marketing. We are here to help in every way we can.

If you already have a holiday home or you are planning to buy one we are here to help. This brochure will talk you through all our services and tell you a bit about the background to Scilly Escapes. Read on to see how we are the perfect letting agency for your property!

Before You Let

Deep Cleaning

We offer an extensive deep cleaning services prior to the start of season. This includes carpet cleaning and pressure washing if requires.

Maintenance

We assess each property prior to the start of season (ideally end of the previous season) to note any maintenance that is required. We can organise for works to take place throughout the off season to ensure the property is ready for the first booking.

Interior Design

We can help with all design aspects of the property. From paint to soft furnishings, we can help design, source and set up each property to a beautiful holiday home.

Photography

We work closely with a local photographer to ensure we have the highest quality photographs for advertisement.

Cleaning

All our changeovers are completed by our small trusted team of cleaners then checked by ourselves. We limit the amount of properties we take on to ensure each once is cleaned to an incredible standard. Each property has their own checklist which will be passed on to you to check before the start of season.

 

Should you have your own cleaner we are happy to work closely with them when letting your property to ensure we still meet our high standards.

Laundry

We offer a laundry service that allows you to choose your own design and quality of linen and towels. Our owners source their own linen and towels then we launder and steam press them to ensure they are crisp and smelling incredible.

 

We change all mattress and pillow protectors biweekly however this can be amended as each owner sees fit. Should you prefer to get the standardised linen from another company we are happy to work closely with them especially with pick up/drop off.

Changeovers

We offer weekly changeovers on your preferred day. Unfortunately once a day had been set we cannot offer changeovers on an alternative day.

 

We set check out at 9:30am and check in at 3pm however you'll have a set window within this time for your changeover. We'll let you know your time slot in advance so you can potentially offer your guests a later checkout/earlier check in each week.

 

For biweekly stays we offer the following;

Linen & towel drop off

Linen & towel change

Linen & towel change with a house freshen up

 

The house freshen up includes dusting, surface cleaning and hoovering

Welcome packs

We offer three different standards of welcome packs; basic, standard and premium. Each welcome pack includes the basics - toilet paper, washing up liquid etc.

 

The standard and premium have extras that include things like bottles of wine and chocolates for that extra touch. We also offer an in depth welcome book. This is personalised to the property. It includes a background about the property then details about the islands; boating, places to eat etc.

 

Each property gets a welcome letter introducing guests to their property and a feedback form to help us change any issues and use the good feedback for advertisement.

Property management

We take pride in our property management being personal. Guests deal with the same person from booking to check out. Guests can book via our website or enquiry via email or social media.

 

We ensure that we know all details about your property so guests know exactly what to expect on arrival. We take care of any maintenance issues should they arrive. Should guests need anything during their stay we make sure to pop up and speak to them face to face to ensure they have the best services possible.

 

We take a 33% deposit on booking from guests. They pay this directly into your account. The final balance is paid 6 weeks prior to arrival.

Marketing

Once your property is ready to let the first thing we do is arrange for our photographer to get snapping. We'll put your property on our website with an excellent description.

 

We also take lots of videos and snapshots for social media. We promote each property at least once every two weeks. We're working closely with an SEO agency this winter to ensure our online advertisement is as good as possible.

2023 Tariff

Changeovers

1 bed 1 bath - £60

2 bed 1 bath - £80

2 bed 2 bath - £95

3 bed 1 bath - £120

3 bed 2 bath - £135

4 bed 2 bath - £155

4 bed 3 bath - £170

Linen

Linen is charged at £25 per set. A set is either a double/king/super king sheet & duvet cover, 4 pillowcases, 2 large towels and 2 hand towels or two single sheets & duvet covers, 4 pillowcases, 2 large towels and 2 hand towels. Bath mats, shower curtains, tea towels, oven gloves and beach towels are free of charge.

Property management

We charge £55 per booking. This includes all guest correspondence before, during and after the stay.

Call out fees

Call outs are charged at £10 per call out. Maintenance costs are charged directly to the owner from the tradesperson used.

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