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Frequently asked questions

  • How do I book? 
    You can either send us an email to book or enquire through the website booking portal.
  • Do I need to pay a deposit? 
    We require a deposit of 1/3 of the balance on booking with the remainder due 6 weeks prior to arrival.
  • What are the terms & conditions and cancellation policy? 
    You can view these here: Terms and conditions
  • How do I make payment? 
    Your payment goes directly to your property owner via bank transfer or cheque.
  • Do you allow dogs? 
    We have four properties that allow dogs for an extra charge.
  • Do you supply dog blankets and bowls? 
    We provide dog supplies via our booking extras however if you require dog crates you can hire these via Creature Comforts on 07887590987.
  • How do we get to our accommodation? 
    If arriving via boat, your luggage can be transferred to your accommodation, allowing you to walk to the property.  If arriving via plane, there are sky’s taxis waiting for you on arrival that can take you and your luggage to your accommodation. 
  • What time is check in/check out? 
    Your property is available from 3pm on the day of arrival and we require the property to be vacated at 9:30am.
  • How do I collect the property keys? 
    The keys are either left in the door to the property or inside on the table.
  • Is there a welcome pack included? 
    Each property has a welcome pack which includes tea, coffee, sugar, milk, biscuits, tea towels, cleaning cloths, washing up liquid, toilet paper and hand soap.
  • Do all the holiday lets have Wi-Fi? 
    Yes, all our properties have Wi-Fi included in your stay.
  • Is bed linen and towels supplied? 
    All properties include bedding and towels. For any extra beach towels, please view our booking extras.
  • Do you provide high chairs and travel cots? 
    We provide our range of booking extras including high chairs, cots, beach towels and other amenities that may be of use during your stay. Please book these well in advance to guarantee availability.
  • How do I get to the Isles of Scilly? 
    You can get to Scilly via boat or plane. Please view our biog posts to find more info on both: 🛩️ How to get to the Isles of Scilly: By Air 🛥️ How to get to the Isles of Scilly: By Sea
  • Do I need travel insurance? 
    We definitely recommend travel insurance. When deciding on which insurance to pick, it’s best to make sure it covers UK travel.
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